
Workforce Resilience emphasizes the importance of attending to people's psychological and emotional well-being in maximizing their preparedness for entering, re-entering, and advancing in their careers. The Workforce Resilience Enhancement Project develops resources and tools to strengthen the capacity of job readiness and workforce development professionals to understand and respond to how the cognitive, psychological, emotional, and behavioral effects of trauma can impair an individual’s abilities to develop the skills, attitudes, and habits needed for successful employment.

How Trauma Affects Your Clients
Attending to trauma is central to your work as a job readiness and workforce development professional.
Before the COVID-19 pandemic, the psychological and emotional trauma was quite prevalent across the US, and now in the aftermath of COVID-19, the overwhelming majority of Americans are coping with some level of psychological and emotional trauma.
Most if not all of the clients who are coping with long-term underemployment and unemployment are attempting to recover from or manage ongoing traumatic life experiences and if left unaddressed they will struggle to succeed.
Workforce Development
Podcasts
Resilient Podcast
Resilience in the wake of adversity: Highlights from Confronting the COVID-19 Crisis
The Wake Up Eager Workforce Podcast
An Unexpected Antidote for Anxiety, Fear, and Stress
Moving From Burnout to Resiliency
The Wake Up Eager Workforce Podcast
How To Grow Trust
Archived podcasts can be accessed here.
latest resource UPDATES

Brief 1: Talking With Clients About Trauma – Q&A
It is important that as a workforce development professional, you learn how to supportively talk with your clients about traumatic life experiences. ... To effectively identify clients who are coping with the trauma you will need to ask sensitive questions and utilize a screening questionnaire. Read more>>>

Brief 2: Strengthening Clients’ Emotional Capacity to Meet Workplace Expectations: Strategies for Managing Emotional Distress in Customer Service Work
Explicitly teaching your clients how to manage the emotional aspects of customer service interactions in ways that will enable them to remain calm and professional in the face of emotional triggers is key to helping them succeed in the service industry. Read more>>>
